sash balance anderson window

A contractor from Shelocta, PA says:
one side of my balance cord is broke on my bathroom window would like to purchase new sash cord with balance and thought it best to replace both.
double hung window 16x20 1/4 exposed windows. Do you carry the balance mechanism or is that something I can pick up in the field. Example Anderson window supplier
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Paul from SWISCO responded:
Check out our 24-531 balance and see if this can work for you. You may want to check the stamps printed on the balance box itself, though. It's hard to recommend a replacement just based on window size.

I'm afraid I do not know of any suppliers in your area.
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