Casey from SWISCO responded:
October 13, 2017
May we see some photos of your current hinge? We would like to take a closer look.
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Tom from SWISCO responded:
October 19, 2017
Thanks for posting! As a matter of fact, these windows typically do have two balances, yes. This is a special kind of asymmetrical balance system that will need to be custom made. None of our standard Series will replace this.
First, do you have an identical window elsewhere in the house that still has both its balances? Since this system is asymmetrical, the missing balance won't be the same as what you have now. We will need to see one of the missing balances in order to repair your window. Next, can you confirm that the balance you show in your photos only has a nylon attachment at the top? The way these usually work is, one side has a top attachment and a bottom attachment, while the other side only has a top attachment and no bottom attachment whatsoever. The other difference between the two balances, and the most important, is the stamp. The stamp printed on the metal channel indicates the strength of the spring. Typically, the two balances have two different stamps, which is unique to this window. We may be able to get away with using the same stamp on both sides, but I'd like to eliminate all other options before we go down that route. There's no guarantee it will work if we do. |
Tom from SWISCO responded:
November 1, 2017
Thank you! That is a huge help. However, I'm still not sure which balance has what attachments. Between the 2540 and the 2520, which has the top and bottom attachment, and which only hast he top?
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