simonton windows

Home Owner from pottstown pa usa

Aug 9, 2023 10:46 am

do you sell the balance asssembly for simonton windows

double hung windows i include a picture that shows the simonton window part number, the window is 23 years old

3 user uploaded images

12 Replies

Emily from SWISCO

Aug 10, 2023 1:14 pm

Thank you for reaching out to us! We may have a replacement for your window balance but we'll need more information to confirm. Can you show us a photo of the pivot shoe? It should be located right below the coil springs and housing.

Home Owner from pottstown pa usa

Aug 10, 2023 1:59 pm

i WILL TAKE SOME PICS AND GET BACK TO YOU, THANKS

Emily from SWISCO

Aug 10, 2023 2:10 pm

Great, I will be here to help.

Home Owner from pottstown pa usa

Aug 11, 2023 7:18 am

5 user uploaded images

Emily from SWISCO

Aug 11, 2023 9:47 am

Our 15-111 pivot shoe which uses the 1/2" Series 160 coil springs comes to mind. I recommend you remove your old hardware to confirm that your pivot shoe matches up with ours as well as measure the width of the coil band to confirm it is 1/2".

To determine the coil spring weights, check the coil band for a stamped number. If there isn't one you will have to divide the sash weight by the total number of springs in the window.

Home Owner from pottstown pa usa

Aug 14, 2023 10:08 am

Thanks, the coils are 3/8" #5.0 35" , the coils are not broken so can I just resuse them?

I will also order the 3/8" dual coil supports

I will order the 1/2" pivot shoes as you recommend

So there should be a coil connected on both sides of the pivot shoe , at the moment based upon my pics I guess the coils have have just come disconnected to the pivot shoe.

Many thanks

Emily from SWISCO

Aug 14, 2023 1:26 pm

I would recommend the 3/8" Series 165 for the coil springs since yours are 3/8" wide but you can indeed re-use them if they're in working order!

Home Owner from pottstown pa usa

Aug 14, 2023 1:49 pm

thank you is there a video that shows how to connect the coil to the new pivot shoe , since my coils were disconnected i don't see how they connect

many thanks

Emily from SWISCO

Aug 14, 2023 3:39 pm

Oh, my apologies for missing that! I'm afraid we don't have a video that shows how to install the springs to the 15-111. However, you'll notice two holes at the top of the 15-111 pivot shoe. This hole is bisected by a slot that the tip of the S160 spring fits into flat ways, then twists in the round hole to lock in place. I hope this helps.

Home Owner from pottstown pa usa

Aug 14, 2023 4:03 pm

perfect many thanks !

this is a great customer support system that you have to help customers who are dealing with windows for the 1st time !

Emily from SWISCO

Aug 15, 2023 7:45 am

My pleasure! I'm so glad to hear you find our website to be of help. Please let me know if I can be of future assistance and good luck with the repair!