size difference for operator

A quick learner from New Windsor, NY says:

June 23, 2015

I have a casement window with 5" mounting holes, like on the 39-187.
However, the straight arm on my old one is 4.5", but your straight arm is 5" long. Do you have that part?
Do you have it in the color clay?

User submitted photos of a window operator.

Dave Sr. from SWISCO responded:

June 25, 2015

Unfortunately, we don't sell a version of the 38-187 with that shorter arm. We've looked for it before with no luck. However, you may have one option. What I've done in the past is swap out the new link arm for the old 4-1/2" long link arm using our 62-014 rivet. Could that work for you?

A home owner from Nh says:

July 9, 2015

I'm curious will those. Rivets pop out or should they be drilled out

Tom from SWISCO responded:

July 13, 2015

The old rivets will have to be drilled out.

A quick learner from Nh says:

July 13, 2015

Hi thanks for getting back to so quickly, my last question is do the river snap back in or another method of attaching them back in place is required
Thanks again

Dave Sr. from SWISCO responded:

July 14, 2015

You will need to hit the rivet with a hammer to set it in place. It is best to lay arm on a piece heavy steel or a heavy work bench or vise to act as a base.

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