sliding patio door lock

A home owner from New Hampshire says:

September 18, 2020

When the lock is in the locked position it can be opened about 1/4 inch. Is this normal and if not, how can it be corrected? Thankyou!

Bob from SWISCO responded:

September 23, 2020

I don't think this is normal. It suggests to me that either the deadbolt isn't extending as far as it should, or there's a problem with it connecting to the keeper. Is this an old Andersen lock, or a new one you purchased from us? If it's the latter, you could try re-installing it to see if that helps. See the video below.

Andersen Reachout Deadlock Assembly, 2-Panel

How to maintain a sliding glass door

GUIDE

READ >

Reply to Thread

Use this form to ask a follow-up question or to share your experience regarding this subject.

You are a:
Located in:
Email:	(your email address will be kept private and is only used to inform you when a response has been made)
Post:
Images:
	Current wait time is 3-4 business days We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.