spiral balance

A quick learner from Florissant, MO says:
October 9, 2017
I need a spiral balance with a 16" shaft. However the tip is white and the spiral rod hangs out about 1 3/4" to 2". It is a small window, the bottom sash is about 30" x 18" and less than 10 pounds. Can I use the balance with the red tip? Right now when I push the window up, the spiral rod and the plastic foot on the left side do not go up with the window.
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Paul from SWISCO responded:
October 13, 2017
May we see some photos of your balance to steer you in the right direction?
16" Series 500 Spiral Balance
16" Series 500 Spiral Balance
S500-16
$8.10
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