spiral balance shoe and sash guide?

A quick learner from Loveland Colorado says:
May 16, 2012
Hello,

I need to replace the spiral balances in my windows. I need a 15" spiral balance but I am not sure about the shoe or sash guide. I attached 2 pictures. One is the spiral balance. The second picture is of the side of the sash which has a 5/8" channel along the side. It has 2 holes in the side of the sash that I assume were used to attach a shoe and guide but I'm not sure. . Any help would be appreciated.
A customer submitted photo of a spiral balance.
A customer submitted photo of a window sash.
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Paul from SWISCO responded:
May 17, 2012
Thanks for posting! Before I can offer any applicable replacements, can you first tell me what the diameter of your spiral balance tube is? Can you also confirm that the length of the tube is 15"? Make sure not to incorporate the tip in your measurements.

Also, do you have any shoes or sash guides we can see pictures of? Perhaps on similar windows whose hardware hasn't broken?
A quick learner from Loveland, Colorado says:
May 17, 2012
The spiral balance is 5/8" wide and 15" long. The shoes and sash guides were broken off and I don't have any similar windows to check. My other windows are sliders. Thanks.
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Paul from SWISCO responded:
May 18, 2012
Thanks for posting! If at all possible, could you show me a closer picture of the tip of the spiral?
A quick learner from Loveland says:
May 27, 2012
Thank you. Here is a picture of the tip of the balance.
A customer submitted photo of a spiral balance tip.
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Paul from SWISCO responded:
May 30, 2012
Thanks for getting back to us! It looks like you had a shoe attached to the end of your spiral balance before, but it broke off. Do you have an undamaged balance we can look at? If we can see what that shoe might have been, I think we can finally identify this Series!
A home owner from Loveland says:
June 22, 2012
What parts do I need to order to replace this spiral balance? What is the white nylon shoe used for? How do I attach the spiral balance to the sash. I do not have another working window to compare parts. Spiral balance is 15" in length and 5/8" wide. Thanks.
A customer submitted photo of a spiral balance guide.
Profile picture of Paul
Paul from SWISCO responded:
June 22, 2012
Thanks for getting back to us! This helps clears things up a bit. Please take a look at our S30315 spiral balance and see if you think that matches with your own. Next, see our 18-002 Keller top sash guide, as well as our 17-018 & 17-019 Keller bottom sash clips. Let me know if you think these match your original hardware!
15" Series 600 Spiral Tilt Window Balance
15" Series 600 Spiral Tilt Window Balance
S600-15
$8.07
15" Keller Spiral Balance Assembly
15" Keller Spiral Balance Assembly
S303-15
$12.25
Top Sash Guide, Keller
Top Sash Guide, Keller
18-002
$1.97
RH Bottom Sash Clip, Keller
RH Bottom Sash Clip, Keller
17-018
$0.97
LH Bottom Sash Clip, Keller
LH Bottom Sash Clip, Keller
17-019
$0.97
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