split arm casement operator

A quick learner from Bahamas says:
July 18, 2012
13" split arm operator needed for andersen casement window.
A user submited photo of window operator
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Tom from SWISCO responded:
July 20, 2012
Good morning, and thanks for posting! Could I perhaps see a few pictures of your casement operator as fully removed from the window? I'd have to see the full unit in order to identify what you will need.

In the meantime, please compare your hardware to our 39-331 & 39-332 Andersen E-Z Strait Arm Operators. Could these perhaps be a match?
A quick learner from Bahamas says:
July 30, 2012
I believe I should have asked for the straight arm operator - 13 inches long. I need a right and left. Also the shorter version and the sash balances. I will complete the order once you respond.

O. Sands
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Tom from SWISCO responded:
July 30, 2012
Thanks for getting back to us! I'm sorry, I'm a little confused. Do you think that our 39-331 & 39-332 E-Z Andersen Straight Arm Operators will work for you? If you aren't sure, we will have to see a picture of your own operator as fully removed from the window.

As for the window balances that you need, would you like us to help you identify them, as well?
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