spring balance with broken flat shoe

A quick learner from New Haven, CT says:
December 30, 2017

I have an old non-title window that the spring balance is broken. The problem I am having is the bottom of my balance has a flat shoe that is screwed to the bottom of the sash.

I cannot find any that have that part.

Can you help me??
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Tom from SWISCO responded:
January 2, 2018
Hello! We absolutely can help. Can you send a photo of the shoe screwed to the bottom of the sash, so we can get a sense for the problem you're dealing with?
A quick learner from New Haven, CT says:
January 3, 2018
I need a spring balance 27" long, 3/8" and Red with the following shoe.

As you can see the part of the shoe has broken off, it screws into the bottom of the sash.
Spiral balance
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Paul from SWISCO responded:
January 10, 2018
Can you confirm the diameter of the outer tube? Yours looks larger than 3/8".

I believe you have a bracket like our 15-172 attached to a 5/8" diameter Series 600 spiral balance. If so, this will need to be specially made for you. I just need to know how many you need. Once I know the quantity, I'll send you a special order link and price quote.
Spiral Balance Bracket
Spiral Balance Bracket
15-172
$2.87
27" Series 600 Spiral Tilt Window Balance
27" Series 600 Spiral Tilt Window Balance
S600-27
$9.15
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