straight arm opener i think a 39-095

A home owner from columbus ohio says:
the end of the arm has a u shaped slider that connects to the operator channel that slides up and down as the casement window opens and closes. the outside part of that slider has broken off. Thus the window will open, but not pull shut. it appears the arm is about 9 and 3/8 the best i can measure it.
i cannot get the handle part out and am afraid of breaking something. i did take the two wood screws out of the handle base.
from the inside the window opens out to the left.
thank you
ray
Thumbnail of the uploaded file named casement.JPG
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Michael from SWISCO responded:

Thank you for submitting your inquiry to our discussion board.

It sounds like your operator is stripped out.

Take a look at our 39-095, compare the dimensions to your current operator, and see if this will work for you.

A home owner from columbus ohio says:
this pic shows what i need.
Thumbnail of the uploaded file named DSCF1753.JPG
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Michael from SWISCO responded:

Please take a look at the picture below for the dimensions of the 39-095 and compare them to your current operator, we believe this part will work for you.

Dimensions for 39-095

A home owner from columbus ohio says:
Do I order it through you?
Because it appears to be the part I need.
Thank you in advance
Ray
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Michael from SWISCO responded:

Yes. You may place an order directly on our website, or you may contact our customer service department and place an order over the phone. 

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