striped operator shaft

A quick learner from santa monica says:
August 19, 2017
can i just replace a striped operator shaft ? or I must replace the whole assemble ?
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Tom from SWISCO responded:
August 21, 2017
You can send us a photo of your operator (from above, with the whole thing in the photo) and we will assess the condition of the part. If you can spare the operator, we will suggest the parts to fix it. If it needs to be replaced, we will let you know, as well.
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