tandem door roller (with a twist)

Question

I am looking for a door roller that seems to be a bit unique. The door frame has "Summit Window" as the manufacturer. The rollers themselves have no identifier. The housing of the roller assembly looks like your 'Reverse Mount Roller Assembly' (p/n 81-141), but the roller assembly within the housing would need to be flipped (not reverse mounted). The offset in the mounting flange (picture #3) allows this roller to sit slightly more recessed in the door than a standard tandem roller. With a standard tandem roller the mounting flange is in the same plane as the bottom of the housing. A standard tandem roller will not clear the outer lip of the window frame, even when fully retracted. Plus, the adjustment screw of a standard tandem roller will sit about 1/4" below the adjustment screw hole in the door frame because it is not recessed.

Mounting hole centers are approximately 5 3/4" apart, housing width approximately 3/4".

Jasmine · Accepted Answer

Thanks for reaching out to us! I'm sorry to say that we would not be able to supply you with a replacement for your existing sliding glass door tandem roller. We've come across this roller quite a few times and have not been able to source a suitable replacement for them. Unfortunately, there is a strong likelihood that these are no longer made.

The closest replacement match we carry is the 81-018 but, as you mentioned, the flanges have a much different shape and size. This difference will prevent the rollers from installing properly and impede the function of the door. Our team has had experience with trying to adapt these to fit in their own hardware projects and haven't had much success.

Our sincerest apologies that we cannot be of more help with this repair but please don't hesitate to reach out with any other hardware repair projects you might come across!