Hook Configuration in 82-002
Quick Learner from US
Dec 27, 2018 7:45 am
I ordered sliding door handle set 82-002 after researching it on your site. The handle fits perfectly but when I install the unit sent, the hook is upside down, meaning the hook wants to go up into the catch from below rather than down into the catch from above. All the hooks of different sizes sent only fit into the unit the same way. Am I missing something? Any idea what I can do? Thank you.
8 Replies
Bob from SWISCO
Dec 27, 2018 8:54 am
Thanks for contacting SWISCO. You can actually flip the hook over to match the configuration of your door. See if that works for you.
Quick Learner from US
Dec 27, 2018 11:00 am
Bob, Thank you for your quick response. Please see the photos below that I added: As you can see (unless I'm missing something) the hook, when reversed cannot be installed unless the "tongue" cannot fit into the slot below.
3 user uploaded images
Quick Learner from US
Dec 28, 2018 11:21 am
Do you have hooks that have the "tongue" in the correct position or must I cut off the "tongue" to reverse the hook - and if I do this, how does it affect the mechanism?
Paul from SWISCO
Dec 28, 2018 12:12 pm
Greetings. OK, thank you for the pictures and for clarifying. You are correct, inverting the hook up or down is not possible; only left or right.
Can you replace your old keeper with the one that comes with the 82-002? This keeper is oriented correctly to allow the hook to properly 'catch' the keeper. If you can't do this, are you able to show a picture of your old inside lock that shows the hook, next to our lock? It is also possible that you may wish to consider the 82-008 instead.
Quick Learner from US
Dec 28, 2018 12:35 pm
Paul you were spot on. 82-008 is exactly what I have and a FAQ noted the hook could be flipped. I just ordered it. Thank you. Is it possible to return the unit that does not work for my situation?
BTW photos are of the unit I have that is broken. You can see it is exactly like the 82-008
Any suggestions for trim in your catalog that might clean up the badly cut door hole?
BTW photos are of the unit I have that is broken. You can see it is exactly like the 82-008
Any suggestions for trim in your catalog that might clean up the badly cut door hole?
4 user uploaded images
Quick Learner from US
Dec 28, 2018 4:31 pm
Paul you were spot on. 82-008 is exactly what I have and a FAQ noted the hook could be flipped. I just ordered it. Thank you. Is it possible to return the unit that does not work for my situation?
BTW photos are of the unit I have that is broken. You can see it is exactly like the 82-008
Any suggestions for trim in your catalog that might clean up the badly cut door hole?
BTW photos are of the unit I have that is broken. You can see it is exactly like the 82-008
Any suggestions for trim in your catalog that might clean up the badly cut door hole?
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