tie bar guide

Question

Original windows discontinued. Must order from you.I talked at great length to one agent. Went online and found what I thought was correct part. Part called a "tie bar guide." Talked with another agent who verified my choice. (Part 39-448.) However when part arrived it was too thick and could not be used. See picture comparing part needed and part ordered/received. You have a similar part, more expensive, but think that is what I need. Please help this very old lady who needs to order the part so son can install it. Winter c coming! Thanks, much.

Dave Sr. · Accepted Answer

Hello,

I'm sorry to hear that you're having trouble installing the 39-448 tie bar guide. We have known past customers to use this part to replace various types of tie bar guides, so I'm surprised to hear the replacement was too thick. We do offer one other tie bar guide, the 39-417. Review the dimensions below to see if this might be a better fit. Thanks for posting.

Alternate image for 39-417

Alternate view of 39-417