help me to identify the right replacement parts
we did received a order # 1544476 but it can not fit
The long tilt spiral windows 23", 19", 29" are ok , but the diameter rod tub that I need are 3/8
the pivot shoe I recieved sre 3/4 thick , I need 1/2 thick
tilt spiral balance, pivot shoe
Home Owner from North Bergen NJ
Aug 12, 2020 2:34 pm
2 user uploaded images
2 Replies
Bob from SWISCO
Aug 17, 2020 12:32 pm
Sorry to hear the balances and shoes you ordered didn't work out. See our Return Policy here. For the spiral balances, you want balances for tilt windows that are 3/8" in diameter, so see our Series 900. For the pivot shoes, the width and thickness dimensions matter most, and the only way to get an accurate measurement is to remove them from the window. See the video below for details.
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