tilt window problems

A home owner from Dresher PA says:
I am currently having problems with my windows circa 1996. They are tilt in windows and I believe the problem is the part pictured below.
I am hoping that you will be able to inform me on where if possible I can purchase the replacement part. Thank you
User submitted photos of a pivot shoe.
Profile picture of Donna
Donna from SWISCO responded:
This looks a lot like our 15-175. Check it out and let me know if you agree. Make sure to compare dimensions carefully.
A quick learner from Dresher, PA says:
Yes, this is the correct part and the dimensions are accurate. I would love to order this part, but I am not sure how to remove the broken part and replace with the new one. Any suggestions?
Thanks again
Profile picture of Tom
Tom from SWISCO responded:
Sure! Check out the video below to see how to remove a pivot shoe.
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