tilting pivot balance shoe snapped on double hug window

A quick learner from Toronto, Canada says:
Bottom vinyl sash tilt window does not stay open when lifted. It has dual hung 5/8" swirl balance tubes that resemble your series 600. Trying to find tilt balance shoe that has an upside down U shape pivot bar notch. Dimensions are roughly 1 1/4" x 1/2" x 2"
User submitted photos of a pivot shoe.
Profile picture of Paul
Paul from SWISCO responded:
I recognize the pivot shoe. I'm afraid it has been discontinued by the manufacturer. The thickness should be 9/16". Can you confirm? it's hard to tell. If so, they recommend the 15-118 as a replacement pivot shoe.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)