top sash broken

A quick learner from Jacksonville fl says:
Cannot find part on site
User submitted photos of window hardware.
Profile picture of Paul
Paul from SWISCO responded:
You have a Kinco window, it seems. The one piece you show is the 19-005 balance top fitting. The other piece is a broken top sash guide. It seems to be the 18-188 guide, but measure to be sure. See our video on top sash guides for more info:
How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
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How to Repair a Jammed Window
How to Repair a Jammed Window
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How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
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Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
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How to replace an accessory on a channel balance
How to replace an accessory on a channel balance
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