top sash guide piece

Question

I have 3 windows that the piece in the picture broke which is now not allowing the  windows to stay open. Need 6, ones recently purchased were to big and need to exchange.Order # 1621906

Emily · Accepted Answer

Hi there!

We'll need to see an undamaged top sash guide removed from your window, along with dimensions, to compare to our inventory.

If you'd like to return your item, you can contact our customer service department at 856-317-6263.

Thank you!