Do I have the #385 series balance?

Contractor from Petaluma, CA 94952

Mar 26, 2020 8:18 pm

I need one set each of I believe are #385 series. I need two 18" and 2 24" please see the photo's to confirm?
thank you
Mark

4 user uploaded images

6 Replies

Tom from SWISCO

Mar 27, 2020 8:23 am

Hey, Mark. I agree that the Series 385 looks close, but that's not something I'm able to confirm from just photos, unfortunately. The detail that will confirm it is the depth of the bottom nylon fitting. You have to ensure that yours is 1-3/32", just like we show for the Series 385. That's not something we can eyeball from here.

If you get anything other than 1-3/32", let me know and we can work from there.

Alternate view of 15-004

Tom from SWISCO

Mar 27, 2020 1:14 pm

Great! In that case I think the Series 385 is a winner.

Contractor from Petaluma, CA 94952

Mar 27, 2020 1:59 pm

Yes the bottom fitting width is in fact 1- 3/32"

Contractor from Petaluma, CA 94952

Mar 30, 2020 1:36 pm

I need to figure the balance weight.
Numbers on the 18" say 17 9 EW CMC 11
On the 24" they are 23 5 BW CMC 2
can you help?

Tom from SWISCO

Mar 30, 2020 1:42 pm

For the 24" balances stamped 23-5, you'll want a stamp option of 2350, which is for a window sash in the weight range of 23 through 27 lbs. The 18" balances stamped 17-9 adhere to an older rating system that we do not use. To know what stamp option to select for these balances, get the exact weight of the window sash (a bathroom scale should do). You can then match that exact weight with one of the weight ranges listed alongside each stamp option on the product page.