vertical bar pulling away from horizontal base bar

Home Owner from Cleveland Heights, OH
SGD-R20-73x81 with the handle-containing vertical bar pulling away from the lower horizontal panel, that surrounds the glass. I tried screwing the 1 screw I found in the assembly tighter, and this lasted perhaps a week, and now has me wondering if that was actually the screw for adjusting the roller at the base? The screw seemed smooth at the end, which I took to mean stripped at the time, but now see there should be an adjustment screw. Perhaps the other screws have fallen out?
The door is about 20y old, so if it is time to replace it, so be it, but if it is a rlatively easy fix then I will order the parts to do so. Thanks!
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4 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Could we have you clarify what part you're looking to replace? Looking at your photos, I am unclear of what we are seeing. If there is a possibility the part can be removed for us to have a better look, that would be great. Thank you. 

Home Owner from Cleveland Heights, OH
Thanks. It is the bottom of the sliding glass door. The horizontal part that slides on the track is pulling away from the vertical strut that contains the handle above.
I wondered if there was a simple way to re-attach the 2 pieces per screw set, etc. It is looking like it is not feasible; likely the door needs to be replaced.
Paul
Paul from SWISCO
SWISCO
Expert

Ah, I see. We believe your patio door rollers are worn and it is causing the door to drag which is making the screws pull out and causing the door frame to come apart. You need to remove the door and check the rollers. If they are worn, remove the roller assembly and match them to our patio glass door roller assemblies.We have placed some helpful videos on this page for you to review. 


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