video on my tilt window

A quick learner from Wilmington says:
I can't find a video that has my actual issue. I have a tilt window that won't close properly. The top sash drops about 1/4 inch so the locks don't line up, easy to deal with but now when bringing the bottom sash down, the entire sash sits to the left so there's a gap at the top right of the sash. Any ideas?
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Paul from SWISCO responded:

Thanks for posting, hopefully I can help. At first you mentioned that the top sash drops down when you close the bottom sash, leaving a gap where the locks don't mesh. This could be caused by a damaged interlock, either on the top or bottom sash.  To confirm that, tilt in and remove both sashes and do a visual inspection of the interlocks. If there's any damage then it should be evident.

As for the second problem, where there is a gap at the top right of the sash, it could be caused by a broken window balance. Again you would need to remove the sash and do a visual inspection. If you are not sure, send photos of the balance itself after you remove it and I will do my best to help.

A quick learner from Wilmington says:
I've included photos of the sash not sitting correctly when closed along with the interior mechanism with the bottom sash off.
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Paul from SWISCO responded:

I recognize some of your window parts like, the 15-015 pivot shoe and the old style Series 600 balance with the plastic casings. Your problem might be that the spiral balances need to be recharged. To do that, you will need to remove the securing screw holding the spiral to the pivot shoe and then use a tool like our 75-006 to give the spiral another turn or two to build up the tension. If you don't feel the tension building, after 2 turns, then you need new balances. The Series 600 ought to work perfectly fine.

We pulled up self help videos on your type of window, as well.

How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
READ >
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