want to verify the part I need

Home Owner from Albany, Oregon

Hi:

I've sent a couple of photos which show the numbers off of my balance, and the overall look of my balance.

My broken balance has a stamp that has 26 9. The metal channel is a hair over 27 inches. From looking at your site I think I need an S385-27. This version has a 27 inch channel with wings on the top and bottom. The question is weight. My balance is stamped with a 9, which might be 9 lbs. From the size of the window, this wouldn't be out of the question. This would be option 2620 on your part.

Will you steer me to the right part, based on the stamp in the photo, or verify the above is what I need. Per your website, I will replace both balances, if I can find the right part.

Thanks,

Jim 

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4 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hi, Jim.

Your stamp is outdated and doesn't match any of our options so you'll need to weigh your sash and refer to the chart under the product description on the S380-27 and S385-27 store pages to determine the appropriate spring strength option for your balance.

Let me know if you have any questions!

Home Owner from Albany, Oregon
Thanks!

Weighed it, ordered the product, and installed them.

I watched a video the company made, and installing the balances was just as easy for me, as it was the in the video.

Now I'll know what to do, if another balance breaks.
Emily
Emily from SWISCO
SWISCO
Expert

That's great to hear! I'm so glad we could be of help. If you have any future hardware needs, you know where to find us!

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