One has string broken. There is other broken piece too but I did not save it for picture.
I had difficulty taking out the window sash to get a good one for picture.
Do you have this part?
Thank You.
window balance -32 5 15 Caldwell

Home Owner from CA
Jun 22, 2021 11:22 am
5 user uploaded images
3 Replies

Tom from SWISCO
Jun 25, 2021 2:24 pm


Thanks for your photos. Based on what I see here, you have either our S380-33 or S385-33, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Comparison of the S378, S380 and S385 balance shoes.

Home Owner from CA
Jun 28, 2021 1:49 pm
Thanks for your reply.
I made mistake on part and it is 32 5 IS Caldwell (not 32 5 15..)
I have problem determining the bottom shoe since it broke off and I lost it.
I need to take out the window and check the good remaining one and for that I will need help since I am small person.
Once the bottom shoe is determined, I can order parts.
I made mistake on part and it is 32 5 IS Caldwell (not 32 5 15..)
I have problem determining the bottom shoe since it broke off and I lost it.
I need to take out the window and check the good remaining one and for that I will need help since I am small person.
Once the bottom shoe is determined, I can order parts.
Related Products
Related Videos
Related Guides