window balance pivot

Quick Learner from Boston, MA
Hello, I ordered 4 pivot parts, but I got the wrong ones... HELP!  :)  
 
thank you
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2 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Hello,

We'd be happy to look into this for you but we'll need to see an intact pivot bar removed from one of your windows to compare to our inventory. the backset of the installation holes is also important to ensure it would fit your sash frame. See the videos related on this page to assist you in the meantime. Thank you. 

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