We are looking for window balancers. part on existing balancers are 19-5, need 2 and 25-9 need 4
We previousely ordered replacements from you for this job and recieved the wrong balancers. SEE PICTURE.
The balancers on the left are what we need to replace. The ones on the right are what you sent us.
window balancers
Professional from Grand Junction, CO
Dec 5, 2023 2:32 pm
1 user uploaded image
2 Replies
Emily from SWISCO
Dec 6, 2023 11:18 am
Hello there!
Thank you for reaching out to us. It looks like you ordered the wrong balances. Your originals are an extended travel type which will have to be a custom order. The pulley wheel is built into the bottom fitting itself and this balance features an extended cord travel as well as a metal channel length ending in 5/8" which is what makes it custom. For example, the metal channel should measure 19-5/8" and 25-5/8" long.
Can you show us some close-up photos of the top and bottom fittings as well as the metal clip attached at the end of the pulley cord?
