window balances popped up

A home owner from Tampa, FL says:
May 3, 2020
Hi, It appears to be that the window balances are still in good working order. However, they do not stay down because the little plastic pieces that attaches to the top of the window that keeps the balance held down is broken. Is it possible to just purchase the plastic retainer piece that keeps the balance held down? It is the piece pictured in the image of the window. This is one of the few that is still intact. Thank you. --Chris
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Bob from SWISCO responded:
May 5, 2020

Her Chris. Sounds like you need new Top Sash Guides. Can you remove one of the intact ones and show it to us from the front and side? That should help narrow down the right match. 
A home owner from Tampa, FL says:
May 8, 2020
I got some pictures of the top sash guides mounted and removed. Please let me know exactly which item I need and I will get a good count on how many I need so I can get them ordered. Thank you.
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Bob from SWISCO responded:
May 8, 2020

Thanks for getting back to me. Take a look at our 18-009 as well as the 18-166. Go over the dimensions and see if either of these Top Sash Guides could work for you.
5/8" Top Sash Guide
5/8" Top Sash Guide
18-009
$0.99
5/8" Top Sash Guide, Kinco
5/8" Top Sash Guide, Kinco
18-166
$1.33
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