window balances popped up

Home Owner from Tampa, FL

May 3, 2020 10:54 am

Hi, It appears to be that the window balances are still in good working order. However, they do not stay down because the little plastic pieces that attaches to the top of the window that keeps the balance held down is broken. Is it possible to just purchase the plastic retainer piece that keeps the balance held down? It is the piece pictured in the image of the window. This is one of the few that is still intact. Thank you. --Chris

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4 Replies

Bob from SWISCO

May 5, 2020 2:45 pm

Her Chris. Sounds like you need new Top Sash Guides. Can you remove one of the intact ones and show it to us from the front and side? That should help narrow down the right match.

Home Owner from Tampa, FL

May 8, 2020 7:56 am

I got some pictures of the top sash guides mounted and removed. Please let me know exactly which item I need and I will get a good count on how many I need so I can get them ordered. Thank you.

5 user uploaded images

Bob from SWISCO

May 8, 2020 8:05 am

Thanks for getting back to me. Take a look at our 18-009 as well as the 18-166. Go over the dimensions and see if either of these Top Sash Guides could work for you.