Tom from SWISCO responded:
July 30, 2012
Good afternoon! Thank you for posting. We're having a bit of trouble identifying this balance's bottom shoe. It appears to be damaged. If at all possible, could you upload a few pictures of one that isn't damaged? Perhaps the other balance in this very same window. Thank you!
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Tom from SWISCO responded:
July 31, 2012
Thanks for getting back to us! These pictures are much clearer, thank you. It sounds like there's a problem with the strength of your balances. Before we get into that, though, I just want to confirm what Series your balance is. This will depend on the nylon attachments. I can tell right off the bat that you have the 19-002 top attachment, but now I just need to know what bottom shoe you have specifically. I've narrowed it down to two choices.
Please look at the measurements for our 15-001 and 15-002 bottom shoes and note their depths. As you can see, they are 1-1/8" deep and 1" deep, respectively. Which measurement more closely resembles your own shoe? Could you also tell me what the length of your metal channel is? Based on your stamp, it should be 28", but I would like you to confirm. |
Tom from SWISCO responded:
August 7, 2012
Thank you for your patience in this matter. It appears that you have the larger shoe, our 15-001. In that case, I would look at our Series 390 channel balance. Does this appear to be a match?
As for the top sash guide, we are currently working on a possible replacement. We will post again in this thread as soon as we have more information available for you to view! |
Casey from SWISCO responded:
August 13, 2012
Please see new SWISCO product code 18-038, replacement top sash guide for a Reynolds window sash.
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