window channel balance replacement

A home owner from Pittsburgh says:
The plastic caps broke on this. I need 2 fully assembled replacement channels and the top cap (sent pics from intact set). Has 24 C stamped on metal rod, which is 25". 1/2 inch width. can you tell me which system is the closest. The pieces of plastic are destroyed from the channel. the top cap is broken in half with the screw still in the window. these are non-tilt, single channel systems.
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Casey from SWISCO responded:

With this combination of attachments, you could have either a S380 or S385 channel balance. You need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need to weigh your sash to determine which option you'll need. There is a chart on the product page that explains how to choose your option based on the sash weight. 

For your top sash guide, take a look at our 18-032 and compare your dimensions to the ones on our product page. 

Thank you!


Comparison of 15-004 and 15-005
A quick learner from Pittsburgh says:
Got the 385 series and 18-032 in white. works perfectly! One of the windows was broken for 10 years!!
THANK YOU!!!!
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Casey from SWISCO responded:

Awesome, I'm so happy to hear it! Thanks again for your business, and if you ever need anything else we're always here to help.

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