window channel balancer replacement not working

A handy person from Boca Raton Florida says:
September 3, 2021

I just received from swisco the channel balances for all our windows. I checked to ensure correct numbers. I believe the problem I am having is due to the broken plastic piece on the window itself which prevents the channel balancer from "popping out. I have two windows that are still intact (with the plastic piece on the window and they work fine.

I have put the channel balancers in place and the clip is in the opening. Can you please tell me if this is the case (I assume it is) and do I have to provide the window manufacturer for this other piece.

Ken S

Thumbnail of the uploaded file named IMG_0789.JPG
Thumbnail of the uploaded file named IMG_0790.JPG
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Emily from SWISCO responded:
September 9, 2021

Hi, Ken.

It sounds like you need new top sash guides. Can you remove an undamaged version from the window and show us? That will help us point you in the right direction

Thank you! 
Top Sash Guide Pair, Pan Am
Top Sash Guide Pair, Pan Am
18-042
$1.97
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