window channel balances

A home owner from Florida says:
Hello,

I need replacement parts of a window channel balances, not sure which one to select from your website can you help identify? See pictures, they are 24 inches long no markings on them.
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Tom from SWISCO responded:

Thanks for your photos. Based on what I see here, you have either our S380-24 or S385-24, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

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