window counterweight

A quick learner says:
I have 2 Simonton replacement windows that have recently snapped. Here are some pictures of one of the broken counterweights and one that is still in tact.
These are both from upper windows.
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Casey from SWISCO responded:

Hello,

Take a look at the video below, which shows the parts that we recommend to replace your Simonton coil balance assembly and the installation process. Thank you!

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