window crank

A quick learner from WV says:

June 29, 2021

I cannot close this window. There is a circular disk that keeps coming out as I try to close window. Not sure how it supposed to stay in the hole or if it is stripped out.

Thank you,
Tony

Thumbnail of the uploaded file named IMG_9872.jpg

Thumbnail of the uploaded file named IMG_9873.jpg

Thumbnail of the uploaded file named IMG_9874.jpg

Emily from SWISCO responded:

July 1, 2021

Hi there!

It sounds like your worm gear is stripped. When this happens, I'm afraid it means the operator has broken down and needs to be replaced. Start by taking a look at our 39-083 and 39-140 awning operators. Carefully compare your dimensions to ours and see which one matches up for what you need.

A quick learner from WV says:

July 1, 2021

The little circular cylinder that slides over the crank keeps coming out. Not sure how this happens? May need to order an entirely new crank system. Do you have this available and what is the order #?

Thank you!

Emily from SWISCO responded:

July 2, 2021

Hmm, that is odd. Could you remove that cylinder disk and show us?

Dual Arm Crank, 21-1/2"

How to Replace an Awning Operator

VIDEO

WATCH >

How to replace an Awning window operator

VIDEO

WATCH >

How to identify casement and awning operators

GUIDE

READ >

You are a:
Located in:
Email:	(your email address will be kept private and is only used to inform you when a response has been made)
Post:
Images:
	Current wait time is 3-4 business days We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.