Emily from SWISCO responded:
July 12, 2021
Hello! We'd be happy to help but we'll need to see your pivot shoe (the "wheel" with screw) removed from your window, along with dimensions, to compare to our inventory. We've also attached some videos below on how to remove pivot shoes from your window that you may find helpful. |
Emily from SWISCO responded:
July 16, 2021
I'm afraid we can't identify what you have while it's still in the window. The most important measurement we need is the thickness and width of your pivot shoe and that's very difficult to get when your pivot shoe is still installed. Do you think you could use the cutout method to remove it? |