window part replacement

Thanks for posting! The window part you are searching for is a pivot shoe. I am confident we can supply you with a replacement for the one you have but there are a few measurements you'll need to obtain so I can make an accurate recommendation. I've tagged two video tutorials below from our Swisco YouTube page. They can be used as a reference for how to remove the shoes from the window.

Once you have them removed I'll need to know the dimensions for the width of the shoe and its thickness.

Please don't hesitate to reach out with any questions you might have.