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Tom from SWISCO responded:
May 17, 2019
Thanks for your patience during this busy season. We can absolutely replace this hardware for you. I'll start with the "I don't know what thingy," since it's the easier of the two. This part is called a tilt latch. You technically have a "surface mount" tilt latch, but it's more accurate to describe them as plug-in tilt latches. I recommend looking at our 26-243 and 26-244 to start. We also have a video that I think you'll find very helpful. One important detail to note for these latches is the orientation of the bottom tooth. For the 26-243 and 26-244, you'll note this measurement listed as 3/16" in the photo below. If yours is different, let me know. 
Alternate view of 26-243
Now let's look at that pivot shoe. I can tell you right off the bat that we don't have this style, and it may not even made anymore. There's a good chance you can substitute with one of ours but I'll need a bit more information. First, can you tell me the thickness and width of the pivot shoe? The thickness is probably the most important part. The width looks to be a little under an inch, maybe 15/16", but I'd like you to confirm. It's tough to tell from a ruler. Next, can you show me a photo of the balance that connects to the top of the shoe and the pivot bar that connects to the metal cam? My thinking is that a pivot shoe only needs to fulfill three prerequisites: it has to fit in the track (width and thickness), it has to connect to the pivot bar, and it has to connect to the balance. As long as those three qualities match then it doesn't matter what it looks like. Let me know and we can work from there! |
