Hello, I have a window that has been difficult to open and close. When I closed it today both channel balances broke though the top of the window frame, see photos 1 and 2. Now the window won't say up and the channel balances extend up the window slot when I raise the window. A photo of the manufacturer information is also attached. I'm guessing I will need 2 channel balances and two of those stops on the window frame? Any help would be greatly appreciated. Thanks. Brian
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Bob from SWISCO responded:
April 7, 2020
Thanks for posting. Those caps that broke, allowing the balances to shoot past, are called Top Sash Guides. You'll certainly need to replace those; if the windows were not operating well before they broke, you may need to replace the balances as well. We need to see undamaged versions of each item out of the window. For the balances specifically, we need pictures of the fittings on either end of the metal channel, as well as of the fittings on each end. From there, we'll do our best to narrow down what you need. Many thanks. |
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Bob from SWISCO responded:
April 8, 2020
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Bob from SWISCO responded:
April 10, 2020
Thanks for the kind words. Let us know if you have any other questions, and yes, be safe as well. |
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Bob from SWISCO responded:
April 17, 2020
Awesome! Thanks for letting me know. |
![How to Replace a Top Sash Guide [1080p]](../../images/videoThumbnails/107.jpg)
