Tom from SWISCO responded:
July 26, 2019
Hello, It seems like you'll need replacement channel balances, which we should be able to provide but we'll need to see your bottom attachment at the end of the metal channel in your pictures to point you toward to correct part. Thank you! |
Paul from SWISCO responded:
August 1, 2019
Thanks for your patience during this busy season. Unfortunately, I'm not sure if we will be able to help with this project. It looks like when the pivot bar broke off, it took a chunk of the sash with it. You will need to replace the entire sash, or try your best to patch it so that the pivot bar will stay in. I would recommend getting the help of a local professional for this. I believe it's an Antrium window. We can replace this balance itself, but it will have to be a special order. If you were interested, let's see the clip at the end of the cord, as well. I'd also like to know how many you need. These are the last details we need to get started. |