I was just asked to look at this. 2 years ago the window was tilted inward and something broke on the left side. I found this pivot shoe unattached in the side track. I don't see and MFG markings on the window frame. I don't know how the window is made up, everything is covered top to bottom of the slide track.
I just replaced 4 spiral balances on a totally different window and got familiar with it's build up and parts so I am assuming this is the same but different. I don't see any gap in the track to remove the pivot shoe unlike the other window I just worked on.I think they over rotated the window when they were tilting it inward. I remember from a video that it should not be rotated inwards too much.