I need new window sash bars

Hey, thanks for posting. I've narrowed this down to two possible channel balance Series: either our Series 351 or our Series 390 balances.

Now, as you can see, there is only one difference between these two Series, and that is their bottom shoe. The Series 351 uses the 15-002 while the Series 390 uses the 15-001. I can't quite tell what you have based on your pictures, though, as yours is broken. Is the other balance in that same window broken, as well? If not, please carefully compare their dimensions to your own hardware and see which is a better match.

Congratulations! No rush on this. If you have any questions as you compare your hardware, please let me know, I'd be happy to help. We are here at your convenience!

Hey, Ellen. That 1/8" difference does matter, though if you have the wrong one you could be able to work around it. I guess if you really have no way of knowing, you might want to opt for the larger one, since you could grind it down to size if you have to. It's more of a pain, but it's a safer bet.

If you think you know what it is though, then you could always go that route. You can see our Return Policy by visiting this link.

Oh, I know you want to replace the whole balance. The 1/8" difference between the two shoes still matters regardless, which is why I ask. Now, if you really have no way of knowing what size shoe you have, there is one thing you can try. You can just order our Series 390 channel balance, which comes with the larger shoe, 15-001. If it works, great. If not, you can always grind the shoe down until it has a 1" depth to match the 15-002.

Haha that's a great idea! Let me know what you come up with.