window would not stay up

A quick learner from Nebraska says:
The bottom nob from the top part broke off. What is that part called cost and do you have it. Thanks
Profile picture of Paul
Paul from SWISCO responded:

Hello, it looks like your photo is showing the 15-216 T-Lock Pivot Shoe and the 15-224 Inverted Link from your window balance. Look them over and let us know if you agree.

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