windows

A handy person from New York State says:
May 3, 2017
Hi,

I wonder if you can help me. My house was built in 1973 and I have no idea what brand windows are installed. The springs that help hold them up are always breaking and need replacement. They are springs ( see photos) with clips attached to them. Do you have anything similar to these? Also the clips that help hold the second outside pane break and the window falls out! Any help would be greatly appreciated.

Thanks,
Mike
A handy person from New York State says:
May 4, 2017
Sorry, here are some more pics of the springs and tabs to hold windows in.
User submitted photos of a window balance.
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Paul from SWISCO responded:
May 9, 2017
Looks like you have a custom Caradco window balance system. We will need the length of the plastic tube (not counting the top and bottom nylon pieces), however in your photo it appears that the tube is badly broken. See if the balance on the other side of the window has an intact tube.

Also, check the end of the spring attached to the bottom fitting. There should be a bit of color painted on there. WE will need to know what that color is, as it indicates spring strength.

Finally, you can consider our 70-053 nylon clips to hold in your storm panels.
A handy person from greenwood lake ny says:
May 10, 2017
Okay that's great info. The only other problem is removing the window to replace the spring, or measure it. Any advice?

I will try to get the length info and color of spring. Thanks for your help.
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Paul from SWISCO responded:
May 15, 2017
I believe you unhook the top nylon fitting of the balance and remove the sash along with the balance at the same time. You might also need to remove the inside trim, in some circumstances.
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