windows needing help.

Question

the only markings I see on these windows are on the latching mechamisim which says Prism.  just got this house and none of the windows really seem to seal tight with the latches.  I'm not sure if they are just worn out but you really have to force them to interconnect and in most cases the latching mechanism just "misses" from interlocking.  Perhaps I just need all new latches?

Casey · Accepted Answer

Hello,

We'd be happy to look into this for you but we would need you to write out the exact distance between the installation hole centers of your sash lock to compare to our inventory. If you are having a hard time getting the lock to engage with the keeper, that could be due to the house settling over time, which can cause the window to become out of square. If we can locate a lock without the alignment lugs that your original part has, that may help.

We may also be able to provide the tilt latches that you need but we would need to see an undamaged latch removed from one of your windows, along with written-out dimensions, to compare to our inventory. Thank you!