windows open past 90 degrees & operator will not close the window without help .

A quick learner from Virginia says:
There must be a stop that is missing on the windows or an adjustment that the installers were not aware of
Its probably 30 windows with the same issue some right hand some left hand
The only way to get it to close is to remove the screen & help it back to less than 90 .
I also need a crank as someone horsed on trying to close it
Thx
Vern B
Profile picture of Emily
Emily from SWISCO responded:

Hi, Vern.

We'd be happy to help, but we'll need to see picture of your operator with the window open so that the arms that move the sash are fully visible.

Thank you! 

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