windows: top window falls, the bottom window does not stay

Home Owner
it has three glasses.
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Tom
Tom from SWISCO
SWISCO
Expert

Sounds like you need new balances. We sell a ton of spiral balance assemblies, but I can't tell if your window is tilt or non-tilt. Can you verify?

Can you also tell me the exact diameter of the metal tube? It should be 9/16" or 3/8". Those are the only two options, so please measure and let me know which one it is.

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