Let us have the width and height of the visible glass portion for each sash. Then, we need the overall width and height of the sash, plus its weight. Finally, show me the original balances that came out of each window, with the metal channel length and the spring code stamped on it. I'll try to sort it out if you can clue me in to which balances came out of which windows.
Visible glass is 48" x 23 3/4"
Frame 50" x 28 1/2"
Weight 24 Lbs.
The Balance that was installed was stamped 26 9 BSI
Thanks for getting back to us. Based on those measurements, the balance you ordered should have worked. Can you go into more detail on exactly what the problem is?