wrong tilt latch ordered

Quick Learner from chicago

Apr 10, 2019 6:24 pm

I ordered 2 26-390 and 2 26-391 thinking they were the same as mine but I was wrong with my measurements. Mine were shorter and thicker. Mine is the one on the right. Could you please give me the correct part number if you carry them . Thank you .

2 user uploaded images

8 Replies

Bob from SWISCO

Apr 11, 2019 10:08 am

Thanks for posting. Sorry to hear the 26-390 & 26-391 didn't work out for you. I can't be certain what you need without knowing the dimensions of your old tilt latch. But take a look at our 26-243 & 26-244. Compare the dimensions, as well as the style of the 'tooth', which your old latches and see if you think this will work for you.

Quick Learner from chicago

Apr 11, 2019 3:50 pm

Thanks Bob that's them . Same measurements.

Bob from SWISCO

Apr 12, 2019 8:17 am

Oh good! Glad we were able to find the correct ones. I'll have our customer care department send you over some return instructions if you would like to send the others back for a refund.

Quick Learner from chicago

Apr 12, 2019 5:19 pm

Yes Bob please do, Thank you.

Bob before I order the correct ones can you help me find this one . It is 3 1/4 long and 1 3/8 wide. Couldn't find it on your site. Thanks, glade I found you guys!

2 user uploaded images

Bob from SWISCO

Apr 15, 2019 7:33 am

See our 26-120 & 26-121. They look like a possible match, but you're going to have to go over all the dimensions listed on the product pages to see if they match your older latches.

Quick Learner from chicago

Apr 15, 2019 9:16 pm

Got it . All the dimensions were good . Thanks again Bob .

Bob from SWISCO

Apr 16, 2019 7:44 am

It was my pleasure! Thank YOU for considering us for your business. It means a lot. If you ever need anything else, we're always here to help as best as we can.