Help Identifying Hardware

Thanks for reaching out to us! I do believe we can supply the replacement for this balance but I'll need to know the length of the metal channel to confirm the right replacement.

Please also confirm the stamp from the channel. It is a bit difficult to read from the photos.

Don't hesitate to reach out with any other questions you might have!

Thanks for confirming the information. Your window balances can be replaced with either the S380-28 or the S385-28. To determine which of these is the correct replacement, you'll need to measure the depth of the bottom shoe.

Our 2730 stamp will support a sash weighing 13 to 19lbs.

Comparison of the S378, S380 and S385 balance shoes.