1/2" wide channel balance for non tilt window

A home owner from Cape Coral, FL says:
February 20, 2021
Looks like part S350, S351, S380, S385, or S395. What is the difference between these balances? Also, I need the left and right, and both caps.
Thumbnail of the uploaded file named image.jpg
Profile picture of Casey
Casey from SWISCO responded:
February 22, 2021

Hello,

With this combination of winged attachments, you could have either an S380 or S385 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. 

Thank you and let us know if you have any other questions or concerns.



Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A home owner from Cape Coral, FL says:
February 22, 2021
Thanks Casey. It's the 380. Can you tell me the part number for the caps that screw into the window and hold the balance below the top of the window?
Profile picture of Casey
Casey from SWISCO responded:
February 23, 2021

It sounds like you also need top sash guides. There's a good chance we carry the correct replacement but we would need to see an undamaged guide removed from the window, along with dimensions to compare to our inventory. Thank you!
A home owner from Cape Coral, FL says:
February 23, 2021
They both broke. These caps screw onto the window through the bottom (left) hole.
Thumbnail of the uploaded file named image.jpg
Profile picture of Casey
Casey from SWISCO responded:
February 23, 2021

Take a look and compare the dimensions of our 18-166 top sash guide to yours. 
A home owner from Cape Coral says:
February 24, 2021
Its an 18-166. I'll order both. Thanks for your help.
5/8" Top Sash Guide, Kinco
5/8" Top Sash Guide, Kinco
18-166
$1.33
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.