23-2 DW CMC 4 balancers

Hello, Bob. I'm not sure what you have, unfortunately. We have dozens of different balances with that stamp. It's not a product code or anything, it just indicates the strength of the spring.

In order to figure out what Series this is, I need you to remove an undamaged version of this balance from the window and show me clear pictures of the top and bottom nylon fittings. I will also need to know the dimensions of these fittings.

Thanks, Bob. This looks like it could be a match for our S395-24. This has a 19-005 top and 15-001 bottom nylon fitting, so as long as those match up then you should be good to go.

Detail of 19-005

Detail of 15-001

The metal frame clip is called a "take out clip." Yours is a match for our 16-002.

This part is called a top sash guide. It's tough to make yours out since it's so damaged but it is very similar to our 18-166. Look it over and see if you agree.

Detail of 18-166

Profile view of 18-166

No problem! Please let us know if you have any future hardware questions.